![]() Was the missing item a broadcast message? Broadcast messages are only available on the app for a limited time (approximately 30 days).For example, if I download a radio message on my iPhone, it will not be downloaded on my iPad. Are you on a different device? Downloaded content will not transfer between devices.Are you logged in to the app? Make sure you are logged in to your Turning Point account, as this is required before accessing downloaded items.As a reminder, downloads are only available on mobile platforms, not OTT or web. You can find your downloaded items on the Home screen in the "For You" row, as well as the Profile screen under "My Downloads." How did you discover you don’t have access to TurningPoint+?.How did you initially access TurningPoint+?.The email address associated with your Turning Point account.To help us assist you as effectively as possible, please include as many of the following details as you can in your communication with us: If you still need assistance with accessing TurningPoint+, please email us at or call Customer Service at 1-87 (Monday – Friday, 6 a.m. Make sure that TurningPoint+ is listed in your Active subscriptions. You should see a list of both Active and Inactive subscriptions. Did you subscribe to TurningPoint+ from the mobile app? To confirm you are actively subscribed from the app, please go to your device settings and open your Subscriptions. If you are logged in and unable to access TurningPoint+, try logging out and logging back in to trigger an update to your account.Ģ. ![]() Are you logged in to the app? Make sure you are logged in to your Turning Point account. Subscribed to TurningPoint+ through their mobile app.ġ.Actively enrolled in our Bible Strong program.Actively enrolled in our monthly auto-giving program.TurningPoint+ content is only available to users who are: Can you send us a screenshot or video of the problem you are encountering?.Are you getting an error message? If so, what does it say?.What browser are you using? (If applicable).To help us assist you as effectively as possible, we ask that you include as many of the following details as you can in your communication with us: If the app is still not working properly after you have taken these steps, please email us at or call Customer Service at 1-87 (Monday – Friday, 6 a.m. A pop-up will ask you to confirm that you want to delete your cached data.Go to “Clear Cached Data” and select the Trash icon.To clear cached data, go to the Profile screen and select App Settings.Do not do this step if you are not comfortable with losing any data from the app. Please be advised: Clearing your cached data can result in data loss, such as login status and media progress (specific to the Turning Point app only). Older OS versions can potentially affect app performance. Make sure you have installed the latest Operating System version on your device.The easiest way to do this is by uninstalling and reinstalling the app. Make sure you are running the latest version of the app.Try testing a couple other apps to see if they are also running slowly or not loading, as this could indicate an issue with the Internet connection, not the app. Make sure your Internet connection is strong.Support with accessing Alcohol and Other Drug (AOD) services for people with complex needs, and who have had difficulties engaging with AOD services previously.Here are some action steps you can take to troubleshoot this issue: Read more Alcohol and other drug (AOD) pathways Treatment and care coordination for people requiring support from Alcohol and Other Drug (AOD) and other health and support services. Read more Counselling, care and recovery coordination Outreach and treatment for people who identify as Aboriginal and who are seeking support for their alcohol and other drug use. ![]() Visit R2C Aboriginal alcohol and other drug support Structured telephone counselling, for people with Alcohol and Other Drug (AOD) use who are unable to access face-to-face support. Counselling support for people to help address their alcohol and drug concerns.Īn evidence based, integrated psychotherapy for women experiencing PTSD and problematic alcohol and other drug use. ![]()
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